Shipping & Delivery Policy

Last Updated: November 9, 2026

At Online Urdu Bazar, we aim to deliver your favourite books safely and conveniently to your doorstep. Every order is carefully processed and packed before dispatch.

Please review the following policy before placing your order.

1. Delivery Coverage

We currently deliver orders across Pakistan, subject to courier service availability at the provided address.

2. Delivery Time

Our estimated delivery time is generally 4–7 business days after order confirmation and processing.

Delivery times may vary depending on:

• Book availability and order processing.

• Your delivery location.

• Courier service operations.

• Public holidays, weather conditions or unforeseen circumstances.

During busy periods or promotional campaigns, delivery may take longer than usual.

3. Delivery Charges

• A flat delivery charge of Rs. 250 per order applies.

• The Rs. 250 charge is inclusive of all applicable taxes.

• Delivery charges remain the same regardless of the order value or number of books ordered, unless a different arrangement is communicated before confirmation.

• We do not offer free delivery.

4. Order Processing & Dispatch

After receiving your order, our team checks book availability and prepares your parcel for dispatch.

Orders are dispatched after confirmation and completion of processing.

If any book is unavailable, our customer support team may contact you to discuss the available options before proceeding.

5. Payment Methods & Cash on Delivery

Cash on Delivery (COD) is available on eligible products and orders.

Customers must pay the order amount, including the Rs. 250 delivery charge, to the courier representative at the time of delivery.

Some orders or products may require advance payment. Any such requirement will be communicated before order confirmation.

6. Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, email or other available communication channels.

You may also contact our customer support team with your order number to ask about your shipment status.

7. Delivery Address & Contact Information

Customers are responsible for providing a complete and accurate delivery address and an active contact number.

Please ensure that someone is available to receive the parcel.

If you need to change your delivery address, contact us as soon as possible. Changes can only be accommodated before the parcel is handed over to the courier.

8. Failed Delivery & Returned Parcels

If delivery cannot be completed because the customer is unavailable, the address is incomplete or the parcel is refused, the courier may return the shipment to us.

Please contact our customer support team if your parcel is returned so we can discuss the next steps. Additional delivery charges may apply for re-dispatch.

9. Damaged, Incorrect or Missing Books

Please check your parcel upon receipt.

If you receive a damaged, defective or incorrect book, or an item is missing from your order, contact us promptly with:

• Your order number.

• Clear photographs or video of the parcel and the affected book.

• A brief description of the issue.

Our team will review your complaint and guide you through the appropriate resolution under our Return & Exchange Policy.

10. Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to courier disruptions, weather conditions, public holidays or other circumstances beyond our control.

We appreciate your patience and understanding.

11. Contact Us

For shipping, delivery or order-related queries, please contact:

Online Urdu Bazar

Website: https://onlineurdubazar.pk

Email: support@noori.pk

Address: Urdu Bazar, Lahore, Pakistan

Customer Support Hours: Monday to Friday, 10:30 AM – 8:30 PM.